Refund policy

Every case we make is printed to order with artwork chosen by the customer. Because each one is made to your specification and cannot be sold to anyone else, we do not accept returns or exchanges for change of mind, or because a different image would have been preferred.

Please check your image and your phone model carefully before you order.

If something is wrong with your case, we will fix it

Contact us within 14 days of delivery if:

• The case is damaged or faulty
• The print is defective, smudged or materially different from what you set in the editor
• You received a case for the wrong phone model
• You received the wrong order

Email info@kaseartist.co.za with your order number and a photograph of the problem. We will reprint the case or refund it in full, whichever you prefer. Return postage on a faulty item is at our cost.

Ordering the wrong model

If you chose the wrong phone when ordering, contact us as soon as possible. If the case has not yet been printed we will change it at no cost. If it has already been printed we cannot reprint it free of charge, because the case is made specifically for the model that was selected.

Cancellations

Orders can be cancelled for a full refund at any point before printing begins. Once a case has been printed it cannot be cancelled.

Refunds are paid back to the original payment method and usually reflect within a few working days, depending on your bank.

Nothing in this policy limits any rights you have under South African consumer law.